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Refund Policy

Effective Date: October 20, 2025
 

Thank you for shopping at Camliana.shop.

We want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully to understand your rights and our procedures.
 

1. Returns Eligibility
 

We accept returns for most new and unused items within 30 days of delivery.

To be eligible for a return:

  • The item must be in its original condition, unused, and in the original packaging.

  • You must provide proof of purchase (order number or receipt).
     

Products that show signs of use, damage, or alteration may not be eligible for return.
 

2. Non-Returnable Items
 

Certain products cannot be returned, including:

  • Gift cards and digital products.

  • Items marked as final sale or non-returnable.

  • Opened software, memory cards, or batteries (for hygiene and data safety reasons).
     

3. Return Process
 

To start a return:

  1. Contact us at contact@camiliana.shop with your order number and reason for return.

  2. We’ll review your request and provide return instructions and a return address.

  3. Once your item is received and inspected, we’ll notify you about your refund status.
     

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
 

4. Refunds
 

Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return.
Please note that it may take additional time for your bank or credit card company to process the refund.
 

5. Exchanges
 

If you received a defective or damaged item, please contact us at contact@camiliana.shop within 7 days of delivery.
We will arrange an exchange or replacement at no additional cost to you.
 

6. Cancellations
 

Orders can be canceled within 12 hours of purchase if they have not yet shipped.
Once your order has been processed or shipped, it cannot be canceled.
 

7. Contact Us
 

If you have any questions about returns, exchanges, or refunds, please contact us:
 

Camliana.shop
📍 1078 W Jeanine Dr, Tempe, AZ 85284, USA
📞 +1 (480) 793-4829
📧 contact@camiliana.shop

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